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Shipping & Returns
FYYTR ships from the UAE. Orders are processed and dispatched within 1 to 2 business days, and you'll get a tracking link by email as soon as your order leaves us.
Delivery times
- Dubai & Abu DhabiSame or next-day delivery on orders placed before 2:00 PM (GST).
- Rest of the UAE1 to 3 business days.
- GCC (KSA, Kuwait, Bahrain, Oman, Qatar)2 to 5 business days.
Shipping costs
Standard shipping within the UAE is free on orders over AED 200. For orders below that, a flat AED 25 applies.
GCC delivery is a flat rate per country: Saudi Arabia AED 50, Kuwait AED 55, Oman AED 55, Bahrain AED 55 and Qatar AED 70. Delivery takes 2 to 5 business days.
Saudi Arabia, Bahrain and Oman charge import VAT (15%, 10% and 5%), which the courier collects on delivery. Qatar and Kuwait have no VAT, and the Qatar rate already covers customs clearance, so there is nothing more to pay at the door.
Returns & exchanges
You can return or exchange items within 7 days of delivery. Items must be unworn, unwashed, and undamaged, with all original tags and packaging intact.
Returns within the UAE are free, we arrange a pickup from your address. GCC return shipping is the customer's responsibility unless the item arrived faulty or incorrect.
Your first exchange within the UAE is free. To keep things simple, start your return online and we'll send the next steps.
Refunds
Once we receive and inspect your return, refunds are issued to your original payment method within 7 to 10 business days. You'll get an email at each step.
Non-returnable items
For hygiene reasons, socks, underwear, and headwear are final sale and cannot be returned or exchanged. Gift cards and items marked final sale are also non-returnable.
Faulty or incorrect items
If something arrives faulty, damaged, or incorrect, contact us within 7 days at contact@fyytr.com with your order number and a photo. We'll make it right at no cost to you.
Your consumer rights
These terms are offered in line with the UAE Consumer Protection Law and the UAE's e-commerce framework, and do not affect your statutory rights.